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Refund Policy

Last updated: 14 October 2026

This policy covers every order placed on Codzshop.com — game top ups (Free Fire, eFootball and others), memberships, social media services and wallet deposits. সংক্ষেপে: অর্ডার ডেলিভারি না হলে টাকা আপনার Codzshop ওয়ালেটে ফেরত দেওয়া হয়।

1. When you get a refund

  • Your payment went through but the order could not be delivered.
  • The order was cancelled from our side (for example, the package went out of stock).
  • You were charged twice for the same order.

2. Where the refund goes

Refunds are added to your Codzshop wallet. You can use the wallet balance for any later order on the site. You can follow the refund in your order history and wallet history.

3. Wrong Player ID / UID

Diamonds and other in-game items are sent to exactly the ID you type, so please check it before you pay. If you entered a wrong ID:

  • Contact support as soon as possible with your order number.
  • We check every case manually. If you ordered while logged in to your account and the case can be refunded, the amount is returned to your wallet.
  • If you ordered without an account, contact support and we will work out a solution with you.

Once items have been delivered to a valid ID — including a wrong one — the game publisher cannot reverse the delivery, so a refund is not guaranteed in that case.

4. When a refund is not possible

  • The order was delivered to the ID you entered.
  • The account you gave is banned, restricted, or on a server the product does not support.
  • For social media services: the profile or post was private, deleted or changed after ordering.

5. How to ask for a refund

Message us any time, 24/7, with your order number:

See also our Terms & Conditions and Contact page.